Shipping policy

Shipping Policy

Thank you for shopping with Pure Pawz!

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Shipping Times

• United Kingdom: 5–10 business days
• United States & Europe: 7–14 business days
• Rest of World: 10–21 business days

Shipping times may vary due to customs delays or other factors outside our control.

Tracking Once your order has shipped, you will receive a confirmation email with a tracking number.

Customs & Duties International orders may be subject to customs fees and import duties. These charges are the responsibility of the customer.

Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us and we'll do our best to help.